Frequently asked questions

Use the correction form and name the exact URL and the exact statement you believe is wrong, with any evidence. We acknowledge within 2 working days, correct confirmed factual errors within 5, and complete a full re-review within 15 working days where one is warranted. All of it is free.

No, and nobody at SiteScano can arrange it. We do not accept payment to create, alter, delay, suppress or remove a report or a comment at any point. Buying monitoring for your own site has no path to your score — the analyst reviewing a domain cannot see billing status.

It is not only an ethical position. A reputation platform that sells outcomes has nothing left worth reading, so this is the rule the rest of the site depends on.

Usually the same three gaps close it. Put named authors with real credentials on your content. Publish a genuine contact and ownership page with a working address. Earn links from sites that are themselves reputable. Those change the underlying signals, which changes the score at the next check without anyone needing to argue about it.

Time also helps on its own. Domain age is weighted, and there is no way to shortcut it.

Tell us which specific claim is false and why, with evidence if you have it. We investigate, and we remove comments that breach our terms — including comments from people with no genuine experience of your business, and comments left by competitors.

We do not remove accurate negative comments because they are unflattering. Doing so would make every other comment on the site meaningless, so it is not something we offer at any price.

Generally no. Reports exist because people search for these domains, and removing an accurate report because its subject objects would defeat the point of the service. We do retire reports for domains that stop resolving, and we correct anything factually wrong.

You get a reference number within 24 hours. A moderator checks the report, and verified reports move the domain into the manual review queue. Your account appears in its own section on the report, separate from our findings.

We highlight what public signals and first-hand accounts show. We cannot recover money or take a website offline. If you lost money, also file at cybercrime.gov.in or call 1930, and raise a dispute with your bank or payment app.

Every report page and blog article has a discussion where signed-in users can post a comment, and reply to top-level comments. Comments are reviewed by a moderator before they appear publicly.

Comments are final once posted — you cannot edit or delete them yourself. If you need one taken down, contact us and we will look at it.

For scam reports, no. Your name and email address are never published; they are used by moderators to verify your report and follow up. What your report describes can inform the findings on the public report page.

For discussion comments, your display name appears next to your comment once it is approved. Your email address is never shown.

The usual reasons: it named a private individual, it contained no verifiable detail, it described a business the writer had no dealings with, or it came from an account connected to a competitor. Rejection is not a statement that we think you are lying — it means we could not publish it as written.

Not to check a domain, read a report, or read discussions. You need one to post comments and replies under a consistent identity, track scam reports you filed, save domains to a watchlist, or manage monitoring for a site you own.

From your account settings, at any time. Cancellation takes effect at the end of the current billing period and you keep access until then. We do not require you to email anyone or sit through a retention call.

From account settings, or by emailing [email protected]. Account data is deleted within 30 days, and comments you posted are removed along with the account.

The domain is recorded, because that is how its public report gets built and updated. What you looked up is not published, not attached to your identity and not sold. Full detail is in the privacy policy.

No. We do not sell your personal data and we do not share it with advertisers. Aggregated statistics about scam trends are not personal data, and we do publish those.

Staff whose role requires it, under access controls and logging. Our service providers — hosting, email delivery and payments — access only what they need to provide their service, under contract.

Yes. The verdict API returns the same scores and signals that power our reports, as JSON, for marketplaces and platforms checking domains at volume. Write to [email protected].

Scraping the site instead is against our terms and gets blocked.

No. SiteScano is not a credit bureau or a background-check service, and our reports must not be used as a factor in decisions about credit, employment, insurance or tenancy. We assess websites, not people.

For monitoring and cleanup, yes — agencies and hosts resell those to their own customers on our Custom plan. What is not available under any arrangement is influence over scores. See pricing.