Corrections

Something on a report is wrong

We publish assessments of websites, and sometimes we get a fact wrong. When that happens we want to know, and we fix it. Corrections are free, they are free whether or not you are a customer, and payment is never a route to one.

What we will change

✓A wrong registration date, registrar or hosting detail
✓A security flag that has since been cleared
✓The wrong category or description of what the site does
✓A claim about authorship or ownership that is not true
✓A review that breaches our rules — fake, paid, or from a competitor
✓Anything we stated as fact that you can show is not

What we will not change

×An accurate negative review, because it is unflattering
×A score you disagree with, where the facts underneath it are right
×Our editorial judgement, unless it rests on a wrong fact
×Anything, in exchange for payment

If your objection is to the score rather than to a fact, say so anyway. Disputed scores go into the manual review queue for a fresh look by an analyst who did not write the original.

Send the correction

The more specific you are, the faster this moves. A request that names one URL and one sentence gets resolved in days; a general complaint about a score takes much longer, because there is nothing to verify.

Your name *

Please tell us who you are.

Your email *

Never published. Used only for our reply.

Enter a valid email address.

Which domain's report? *

Enter the domain the report is about.

What is wrong? *

Choose the closest option.

Why is it wrong, and what is correct? *

60 more characters needed

Tell us what the correct position is, in at least 60 characters.

Evidence *

One file — PNG, JPG or PDF, up to 8 MB. Registration records, a clearance notice, or a screenshot.

Attach one file as evidence.

Your connection to the site *

If you act for a business, we may ask you to confirm you are authorised to do so.

Choose your connection to the site.

What happens next

Acknowledgement within 2 working days

You get a reference number. Quote it if you need to add anything later.
We re-run the checks

Automated signals are re-queried and compared against what is published. If the disagreement is about judgement rather than fact, the domain goes into the manual queue for a fresh review by someone who did not write the original.

Factual errors: fixed within 5 working days · full re-review: within 15
We correct it and say so

The report shows that it was updated. Where a correction changes the score materially, the reason is stated on the report itself. If we decline to change something, we tell you why rather than leaving it unanswered.

If you own the site, this is often the faster route

Most low scores on otherwise legitimate sites come from the same three gaps: no named authors, no real contact or ownership page, and no independent sites linking in. Closing those changes the underlying signals, which changes the score at the next check without anyone needing to argue about it.

Not satisfied with the outcome?

If you disagree with how we handled a correction, reply to the email thread and ask for it to be looked at again by someone else. Our response times and what we will and will not change are set out on the contact page.